Refund policy

Currently we accept return requests for the following issues:

• Incorrect product received.
• Product received is defective or has issues.

In both cases above, our first offer will be to provide you with a replacement to suit your requirement. [oai_citation:19‡Plazy](https://www.plazy.in/policies/refund-policy)

Our intent is to provide you with the most accurate information to aid you in your purchase and ensure to keep our promise to provide you with the best we have to offer. If, for some reason, you are not happy with your purchase, please write to us at contactus@plazy.in and we will do our best to address it. [oai_citation:20‡Plazy](https://www.plazy.in/policies/refund-policy)

If we are unable to satisfactorily resolve your issue, we may accept a return of the product along with a refund as required. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. [oai_citation:21‡Plazy](https://www.plazy.in/policies/refund-policy)

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. [oai_citation:22‡Plazy](https://www.plazy.in/policies/refund-policy)

Note: Shipping and other related charges for the return will have to be borne by the customer unless explicitly stated. [oai_citation:23‡Plazy](https://www.plazy.in/policies/refund-policy)

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. [oai_citation:24‡Plazy](https://www.plazy.in/policies/refund-policy)

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. [oai_citation:25‡Plazy](https://www.plazy.in/policies/refund-policy)

Unfortunately, we cannot accept returns on sale items or gift cards. [oai_citation:26‡Plazy](https://www.plazy.in/policies/refund-policy)

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. [oai_citation:27‡Plazy](https://www.plazy.in/policies/refund-policy)

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. [oai_citation:28‡Plazy](https://www.plazy.in/policies/refund-policy)

If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@plazy.in. [oai_citation:29‡Plazy](https://www.plazy.in/policies/refund-policy)